Our new Find a Ride system will build upon the information-finding capabilities of the current FindARide website. It will provide users with a more detailed and streamlined experience and allow them to plan a trip from start to finish. 

The current FindARide website has long been a passive search tool that allowed users to search for options and be provided with contact information. As of March 2024, the website has a page that links to our new trip planner.

The new Find a Ride system will offer more individualized results as we move forward on our project roadmap. A rider can input their upcoming trip's origin and destination, preferences and accessibility requirements, and other details. The results a traveler receives are tailored to them!

As we move forward with our roadmap, the new Find a Ride system will integrate eligibility determination and ride-requesting. In the future, once you’ve found an option that works for you, you will be able to request a ride in the same place!

Find a Ride differs from many trip-planning tools in two significant ways. 

As we move along our project roadmap, our system will allow people to request a ride from any service that meets their needs in one place without having to call another number or visit another website. We cannot currently book rides on FindARide.org.

Currently, our trip planner service allows users to sort options based on several preferences and needs, allowing travelers to find options that meet their unique needs. 

The system includes information on many regional partnering transportation services, including specialized transportation programs like shuttles, deviated fixed-route services, and volunteer programs.

This level of detail distinguishes the new Find a Ride system from other typical applications. 

We aim to influence wider-reaching companies to include all specialized service information in their platforms.

One-Call/One-Click is an umbrella term for a type of technology tool. One-Call/One-Click tools centralize and organize transportation options by providing one place to find information and schedule trips. To learn more about these tools, visit the National Center for Mobility Management resource center on this topic, linked here.

The Central Puget Sound One-Call/One-Click system will be a website and phone number where someone can find all the transportation options that meet their needs and request the service they want to book. Our One-Call/One-Click system will be designed to work for riders and assistors acting on their behalf. It will feature accessibility accommodations and universal design principles so riders can find options that meet their needs.

No. One-Call/One-Click is the name of the type of tool we are creating, not the product itself.

The product will be called Find a Ride. 

Find a Ride is already recognized by community members as the place to go for all transportation options in our region. We're excited to improve and expand what Find a Ride can do!

A robust marketing plan will help connect more community members to this resource. We plan to launch full marketing in 2023. 

As of early 2022, the One-Call/One-Click implementation project is in our work’s planning and design phase. We began user testing in the Spring of 2023; The trip planner was launched in March 2024. This is the first phase of our roadmap.

The Find a Ride system's development is iterative. The system will be under constant review, design, and improvement processes. As the years go by, we will build more features and integrations into the system, constantly improving trip planning and ride-requesting features for community members. 

Please learn about our Find a Ride Roadmap. 

Every community member is eligible to use the new Find a Ride system! This free service aims to connect people to the best transportation options across Pierce, Snohomish, and King counties.

We are grateful for the guidance and support of our Advisory Committee.

As a project of Hopelink and the King County Mobility Coalition, the new Find a Ride system will be designed to serve the needs of community members who are often left out of the transportation network. This includes but is not limited to, older adults, people with disabilities, people with limited income, and people who speak languages other than English.

Focusing on the unique needs of these community members as we build this tool will ensure that it will work well for everyone.

Using this service is free! Riders only pay for the transportation services used.

The new Find a Ride will eventually support trip planning and ride requests for transportation services in King County and Washington State’s Central Puget Sound region. Currently, we are working with partners in Pierce, Snohomish, and King counties.

Accessibility and universal utility are central to the design of the Central Puget Sound One-Call/One-Click system. The project team is working to ensure this tool is accessible to all community members, especially people with disabilities. The website and phone number will feature high-quality accessibility features, including screen readers, translation, and interpretation services.

Accessibility features have been identified and prioritized through extensive, inclusive planning and community engagement. Before launch, we will beta-test the system with community members to ensure access and functional needs are accounted for.  If you want to provide input for specific system features, please email or call Laura Loe at lloe@hopelink.org or 425-941-6791.

The new Find a Ride system will be accessible via a website and phone number. Either option will connect to the tool and connect people to transportation options that meet their needs.

A vital feature of the new Find a Ride system is its accessibility via the website and phone number. It also takes a no-wrong-door approach. Our team is building a network of partners and those assisting who will know how to use the tool and request trips on behalf of clients.

The new Find a Ride system will integrate with translation and interpretation services already used by our agency. Front-line staff will connect to interpretation services for callers who want to communicate in languages other than English.

Translation and transcreation of web materials are also a part of the iterative and inclusive development and engagement plan.

To receive support for an upcoming trip, you may visit our current trip discovery website FindARide.org.

For phone support for trips that begin in
Pierce and Snohomish Counties, please learn more. 

If you have additional questions for King County, we provide one-on-one support in finding unique transportation options that fit your needs. The Mobility Line is open from 9:00 AM – 4:00 PM, Monday through Friday. Call (425) 943-6760, Extension 2

If we are unavailable, leave a voicemail, and we will return your call within two business days. To learn more about this service, or to get help with transportation, please get in touch with us as noted below. To request printed outreach materials, please email Mobility@hopelink.org